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Questions and Answers

What is a Virtual Assistant?

A Virtual Assistant is a business owner who supports fellow business owners with a wide array of administrative tasks. These tasks often prevent you from focusing on your core business. Virtual Assistants can also work with clients on specific complex projects such as designing spreadsheets, minute taking and formatting documents etc. Virtual Assistants operate from a remote location using their own equipment.

What is your privacy policy and how can I be assured of confidentiality?

Toowoomba’s Business Solutions treats the privacy of its clients very seriously. All confidential and private information is stored securely and we will not disclose this information to a third party unless we have your express permission to do so or we are required to do so by law. Toowoomba’s Business Solutions will happily sign a confidentiality agreement.

What are the benefits of engaging an Australian Virtual Assistant?

Whilst Overseas Virtual Assistants can offer a cheaper alternative in the short term some of the long-term advantages of an Australian Virtual Assistant include;
-   You are working with a fellow business owner who understands the challenges of Australian business owners.
-   Your Virtual Assistant needs to abide by the same business laws as you and therefore has a knowledge and understanding of these laws.
-  We share our knowledge of any local opportunities which might benefit you and your business.
-  We understand the idiosyncrasies of the English language particularly within the Australian context.
-  We operate in the same time zone as you, making it easier for you to contact us during standard business hours.
-  Our invoices are issued in Australian dollars eliminating any foreign exchange risk

How can using a Virtual Assistant benefit my business?

By using a Virtual Assistant, the costs associated with hiring a temp or part/full time employee are not applicable, therefore leaving more money in your pocket! Below are some of the cost savings you will enjoy: 
-  Only pay for the time you need.
-  No Annual Leave or Sick Leave entitlements to be paid.
-  No loss of productivity due to morning, lunch and afternoon breaks.
-  Superannuation entitlements are not payable by your business.
-  The Virtual Assistant works at their own venue using their own equipment.
-  Expenses relating to advertising for staff and staff training are not required.

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